Thank you for choosing matchpopfun. This Cancellation & Refund Policy (“Policy”) governs the financial and contractual parameters regarding the purchase of our desktop-based online match-and-eliminate puzzle games and related digital features (“Digital Products”) via our website www.matchpopfun.com (“Website”).
This Policy is established by MatchPopFun Media GmbH, a corporate body legally incorporated under the laws of the Federal Republic of Germany, to ensure compliance with the EU Consumer Rights Directive, German statutory commerce codes, and United States Federal Trade Commission (FTC) e-commerce regulations, whilst strictly satisfying global card network risk management parameters.
1. Finality of Digital Sales & Non-Tangible Nature
Our products consist exclusively of instant-access, browser-executed interactive digital content. Because these Digital Products are non-tangible assets and are delivered immediately upon cross-network validation, all transactional sales executed on this Website are strictly final and non-refundable.
We do not utilize physical freight distribution or tracking IDs. Fulfillment takes place server-side, enabling unconstrained immediate interactive play on your desktop browser upon successful payment authorized via our secure, encrypted checkout framework.
2. EU/EEA Statutory Right of Withdrawal — Explicit Waiver
Under standard European Union e-commerce regulations, consumers generally possess a 14-day cooling-off period to revoke physical consumer contracts. However, statutory exemptions strictly apply to purely digital content.
⚠️ Mandatory Legal Notification:
Pursuant to Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and Section 356 Paragraph 5 of the German Civil Code (BGB), the statutory 14-day right of withdrawal completely expires and is voided the moment the execution of digital content begins, provided the consumer has provided prior express consent and structural acknowledgment.
By initiating a purchase on this Website and affirmatively checking the required legal consent box at our secure checkout, you explicitly request and consent to the immediate delivery and execution of the Digital Products prior to the expiration of the statutory 14-day cooling-off period. You explicitly acknowledge and confirm that upon the immediate provisioning of digital access, you entirely waive and forfeit your statutory right of withdrawal, revocation, and subsequent refund claims.
3. United States Consumer Protection Standard
For users accessing our services from the United States, we strictly conform to the FTC Cooling-Off Rule exemptions regarding digital downloads and immediate online utility permissions. In complete transparency with state and federal financial standards, since all game assets are instantly made available for personal, non-commercial stress-relief usage, no refunds, charge modifications, or structural item exchanges are permissible once financial authorization is finalized by our primary payment processing networks.
4. Technical Failure & Force Majeure Remediation
While all digital sales are contractually final, we are deeply committed to product integrity and platform reliability. If a customer is structurally prevented from accessing their unlocked Digital Products due to a verified internal platform defect or severe technical deployment error, the following escalation procedures apply:
– Notification: The customer must notify our technical support department within forty-eight (48) hours of transaction completion by emailing elimination@matchpopfun.com.
– Verification: Our team will audit our system log data, server-side tracking timestamps, and payment gateway files to diagnose the root compatibility or transmission error.
– Resolution: If our systems show a verified delivery failure on our end that cannot be corrected within twenty-four to forty-eight (24-48) hours (typically within 1 business day) of notification, we may, at our sole discretion, issue a full transactional reversal or credit adjustment back to your original payment method.
5. Preventing Unauthorized Credit Card Use
To prevent fraudulent card usage, unauthorized minor purchases, or accidental multi-clicks, we enforce strict transaction barriers:
– Our games are legally restricted to individuals aged 18 and above. Parents or guardians are held contractually liable for any card transactions initiated by legal minors.
– All credit card charge strings will display prominently as matchpopfun or MatchPopFun Media GmbH on your banking statement. Please check your bank application records prior to initiating billing inquiries to prevent erroneous chargeback penalties.
6. Intellectual Property & Brand Integrity Statement
All core frameworks, gameplay designs, codes, and animations remain the exclusive property of MatchPopFun Media GmbH. We guarantee that 100% of the graphics, layout styles, and informational visuals present on our homepage and product pages are entirely original proprietary assets or obtained via clear, authorized commercial licensing channels.
Corporate Registry & Registered Contact Information
– Operating Corporate Entity: MatchPopFun Media GmbH
– Brand Identifier: matchpopfun
– Corporate Address: Karl-Liebknecht-Straße 29, 10178 Berlin, Germany
– Commercial Register Code: HRB 248951 B (Registered at the District Court of Charlottenburg, Berlin)
– Customer Contact Handle: elimination@matchpopfun.com
– Direct Hotline: +49 (0) 30 8943 2105
